Disputes Resolution

DISPUTES RESOLUTION PROCESS

Markey Insurance Brokers are committed to efficient, fair, transparent and timely resolution of disputes. We subscribe to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice. Markey has a detailed internal dispute resolution process in accordance with the guidelines in that Code. As part of our commitment, we subscribe to Financial Ombudsman Service, an external dispute resolution service accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.
If you have any complaints about our services to you, please contact:

By post to:

Mr Stephen Markey
Compliance Officer
Markey Insurance Brokers
P O Box 909
NEWCASTLE NSW 2300

By telephone: 02 49256555
or by email: insurance@markeygroup.com.au

 

If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to Financial Ombudsman Service (FOS). They may be contacted:

By post to:

Financial Ombudsman Service Limited (FOS)
GPO Box 3
MELBOURNE VIC 3001

By telephone:

Toll Free: 1300 780808

or by email: info@fos.org.au . An information brochure on how to resolve your dispute is availalble by clicking here. A complaint form is also available at the FOS LTD Website ( http://www.fos.org.au  )

If you require further information about any of these procedures please contact our office during business hours.

Markey Insurance Brokers are committed to efficient, fair, transparent and timely resolution of disputes.